Who do we supply?

We supply all creative people, but traditionally supply educational establishments from Primary and Secondary Schools to Colleges and Universities, together with all kinds of institutions such as Occupational Therapy departments, Prisons, Social Service Centres etc.

Our address

For Export enquiries:

Dryad Education
Hamilton House
Mountain Road
Leicester
LE4 9HQ
United Kingdom

Telephone: +44 (0)116 274 4714 (Mon - Fri, 8:30am - 5:00pm (GMT))
Email: export@dryadeducation.com

Delivery and Carriage Charges

When you place an order on this website we will contact you re carriage charges and approximate delivery times. All orders are placed into cardboard cartons as standard. Extra charges may apply if wooden cases or crates are requested. Please ask for a quotation.

Delivery will vary for out of stock products and we will notify you of this within 1 working day of your order, but delivery will always be within 6 weeks.

Returns

At Dryad Education we set ourselves the highest standards of customer service and product quality. We strongly believe that our customers are our business and that is why we try to give the very best product range, the very best customer service and the very best quality products.

If, for any reason you are unhappy with any product we supply, please contact us as unfortunately, we cannot accept the return of any goods which have been delivered as ordered, without prior permission. No return shipment should be made until authorisation is received.

When goods are returned, a credit will be given according to the condition of the goods returned. If Dryad Education are at fault, we will cover all reasonable carriage costs for the returns and will issue a full refund. If the customer is at fault they will need to pay return carriage costs and a re-stocking charge (of 10% of the goods value or a minimum of £10) may apply.

No goods are supplied on a sale or return basis. Please note refunds will be made by BACS bank transfer, credit applied to the customer account or to the credit card used for the original payment.

International Orders

Please e-mail your order to: export@dryadeducation.com or call our office (as below).

Dryad Education Ltd
Hamilton House
Mountain Road
Leicester
United Kingdom
LE4 9HQ

Telephone: (+44)116 274 4714 (Mon - Fri 8:30am - 5:00pm (GMT)
Email: export@dryadeducation.com

Customer Services

At Dryad Education we have a team of trained customer services specialists and technical experts who can help you with anything from advice on products, technical support, queries on deliveries etc. Simply call us on +44 (0)116 274 4714 alternatively email us at export@dryadeducation.com

Payment

Payment for orders can be made by credit card, debit card or bank (BACS) transfer. When you place an order we will contact you to confirm your payment card details once we have processed the order and included freight and carriage costs.

Some customers may benefit from credit accounts, in this case payment terms are strictly 28 days from the date of the invoice for education establishments. We will simply need to verify your details and address to set up a trading account for your establishment, then email your account number for future reference. An invoice will be mailed to you for settlement in the normal way.

All overdue credit accounts will be charged at a rate of 10% per month from the day that the account became due for payment.

Value Added Tax

Prices are shown exclusive of VAT, which will be charged at current UK rates on any order from an EU country unless a valid VAT number is supplied at the time of ordering. We will not retrospectively credit VAT.

Cookies and the Ways We Use Them

In common with other websites, we use "cookies". Cookies are small text files that are sent to your computer and enable our website to recognise you. They are not computer programs and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.

You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at www.allaboutcookies.org) but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system. We use Post-Click Tracking tags to track customer activity following a marketing email linking to dryadeducation.com.

The cookies will allow us to send targeted and relevant marketing emails to those customers who opted in. The data collected will only contain an email address, transaction quantity and transaction amount. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please note: We do not use cookies to store any of your personal or financial information on your computer.