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Customer Services
At Dryad Education we have a team of trained customer services specialists and technical experts who can help you with anything from advice on products, technical support, queries on deliveries etc. Simply call us on +44 (0)116 274 4714 alternatively email us at [email protected]
International orders
Dryad EducationHamilton House
Mountain Road
Leicester
LE4 9HQ
United Kingdom
Telephone: +44 (0)116 274 4714 (Mon - Fri, 8:30am - 5:00pm (GMT)) Email: [email protected]
Ordering
Our store operates with a minimum order value of £100.
Once an order has been placed, you will be contacted by a member of the Export Team to inform you of the delivery charges and approximate delivery times.
For quotations or non-web orders, please send any requests or enquiries via email to:
+44 (0)116 274 4714
(Mon - Fri, 8:30am - 5:00pm (GMT)
Delivery
All orders will be packed as efficiently as possible in cardboard cartons with adequate protective material to avoid damage in transit.
Where eligible, orders despatched directly to an export customer will be shipped DDP (Delivered Duty Paid) to help ensure a hassle-free delivery experience. Find out more about our DDP service here
The Export Team will obtain the most competitive delivery costs available, and these will be added to your order or quotation for approval prior to despatch.
Delivery to a UK freight forwarder will be provided at no additional cost.
If, for any reason you are unhappy with any product we supply, please contact us as unfortunately, we cannot accept the return of any goods which have been delivered as ordered, without prior permission. No return shipment should be made until authorisation is received.
When goods are returned, a credit will be given according to the condition of the goods returned. If Dryad Education are at fault, we will cover all reasonable carriage costs for the returns and will issue a full refund. If the customer is at fault, they will need to pay return carriage costs and a re-stocking charge (of 10% of the goods value or a minimum of £10) may apply.
No goods are supplied on a sale or return basis. Please note refunds will be made by BACS bank transfer, credit applied to the customer account or to the credit card used for the original payment.
Payment
Payment for orders can be made by credit card, debit card or bank (BACS) transfer. When you place an order we will contact you to confirm your payment card details once we have processed the order and included freight and carriage costs.
Some customers may benefit from credit accounts.
All overdue credit accounts will be charged at a rate of 10% per month from the day that the account became due for payment.
Value Added Tax
Prices are shown exclusive of VAT, which will be charged at current UK rates on any order from an EU country unless a valid VAT number is supplied at the time of ordering. We will not retrospectively credit VAT.
Returns
At Dryad Education we set ourselves the highest standards of customer service and product quality. We strongly believe that our customers are our business and that is why we try to give the very best product range, the very best customer service and the very best quality products.
If, for any reason you are unhappy with any product we supply, please contact us as unfortunately, we cannot accept the return of any goods which have been delivered as ordered, without prior permission. No return shipment should be made until authorisation is received.
When goods are returned, a credit will be given according to the condition of the goods returned. If Dryad Education are at fault, we will cover all reasonable carriage costs for the returns and will issue a full refund. If the customer is at fault they will need to pay return carriage costs and a re-stocking charge (of 10% of the goods value or a minimum of £10) may apply.
No goods are supplied on a sale or return basis. Please note refunds will be made by BACS bank transfer, credit applied to the customer account or to the credit card used for the original payment.
Cookies and the Ways We Use Them
In common with other websites, we use "cookies". Cookies are small text files that are sent to your computer and enable our website to recognise you. They are not computer programs and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.
You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at www.allaboutcookies.org) but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system. We use Post-Click Tracking tags to track customer activity following a marketing email linking to dryadeducation.com.
The cookies will allow us to send targeted and relevant marketing emails to those customers who opted in. The data collected will only contain an email address, transaction quantity and transaction amount. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please note: We do not use cookies to store any of your personal or financial information on your computer.